The Bonheur des Dames SA is a company registered under
the Registre de Commerce in France under No. 33818397300019.
Registered VAT No.
Registered office: 63 Avenue de la Résistance,
93100 Montreuil, France.
Telephone: (33) 01 42 87 70 94 Fax: (33) 01 42 87 70
Shipment and billing:
Minimum France 80€ net of VAT.
For orders totalling between 80€ and 300€ we add a
flat fee of 8.5€ for shipping.
For an order of more than 300€ shipment will be free
of charge within continental France.
Shipment and billing: Minimum Europe 120€ net of VAT.
Shipment within Europe of more than 900€ will be free
Payment by cheque within 45 days to 63 Avenue de la Résistance,
93100 Montreuil, France.
Credit card, bank transfer or full payment by cheque
within 8 days;
IBAN-Nr. : FR76 1820 6002 1521 5905 0600 197
Bank Identifier Code (BIC) : AGRIFRPP882
Account Holder : LE BONHEUR DES DAMES
Paying Bank : CREDIT AGRICOLE – Ile de France – Paris Picpus Nation
The content of this website is protected by copyright,
trademarks, database rights and other intellectual property rights. You may not reproduce, modify, copy of distribute
any of the materials or content of this website without the written agreement
of the ‘Bonheur des Dames’.
1: Acceptance of our Terms & Conditions
The client accepts all the present terms and
conditions from the time the order is placed, either by clicking on the “place
your order” button on line or by post to the address of the company.
Before placing an order please read the information on
accepting your order, delivery charges and returns policy. The pages form an important part of our terms
The company the Bonheur des Dames reserves the right
to modify the terms and conditions at any time. In this case, the terms and
conditions applicable will be those in force at the time of the order.
2: Order Confirmation
In the case of an order made on-line, we must receive
payment of the total amount due before your order can be accepted. Once payment has been received by us, we will
confirm that your order has been accepted by sending an e-mail to you at the
e-mail address you provide, confirming receipt of the order and the total
The Bonheur des Dames reserves the right to cancel an
order – if this is the case you will be informed by e-mail. If we do cancel your order we will re-credit
to your account any sum deducted by us from your credit card as soon as
In the case of a postal order, you will not receive a
confirmation of your order. Only the
cancellation of an order will give rise to the issue of a confirmation by
e-mail or postal mail.
The client may only cancel an order on the following
grounds: that the payment was not
accepted or that the amount of the order as shown in the confirmation e-mail or
postal mail is superior by at least 15% to the price shown on the website of
the Bonheur des Dames www.bonheurdesdames.fr
The products offered for sale are those shown in the
on-line catalogue on our website www.bonheurdesdames.fr
The products are offered for sale within the limit of
4: Pricing Policy
All prices are shown in Euros and are inclusive of
VAT. We reserve the right to change the
price if there is a change to the rate of VAT.
We reserve the right to modify the price of any
article at any time. The sale price will
be fixed, however, as the price shown on our website at the time of
purchase. It does not include
supplementary delivery charges which, if they apply, will be confirmed at the
time of placing the order.
For delivery outside of the E.U., the client must
observe and comply with all applicable regulations and legislation – including
obtaining all necessary customs, import or other permits, to purchase products
from our website.
The price and total weight of the goods ordered will
be sent to you after confirmation of your order.
5: Secured on-line Payment
All information provided in connection with the
payment of your order is protected against interception by encrypting it and by
ensuring the authenticity of the web server to which a connection is
The total amount of your order carried out on our
website www.bonheurdesdames.fr is that shown on the order confirmation. By submitting an order to us through our
website, you represent and warrant that the payment details provided are valid
and that when your order is accepted and processed by us, payment will be made
The client agrees to pay the price of the order made
on-line (goods and delivery charges) and also to meet the cost of any import
duties or supplementary delivery charges which may be due on importation into
the country of the address given for delivery.
Payment may be made by any of the following methods:
1) By credit card: VISA or Eurocard-Mastercard
For payment on line, the website www.bonheurdesdames.fr uses the secure payment method of Paybox managed by
the bank Crédit Agricole utilizing the procedure SSL (Secure Socket
Layer). This method is widely used in electronic
payments. The integrity of the
information is ensured by a method of sealing (compression of the message
preventing any reading of the data during transmission) and assures the client
of the total security of the operation.
The transaction is carried out entirely by the banking
network of the Crédit Agricole in such a manner that neither the site, nor any
other technical intermediary, can access the details of the credit card given
(card number, date of validity and the name of the card holder). The Crédit Agricole will ensure
* the authorization request
* the payment (transfer of the money from the
client’s account to that of the Bonheur des Dames) if the authorization is approved. You will be informed immediately of the
status of your payment if it is approved or refused.
This system provides better payment security than that
of payment by fax – which we accept also.
postal or bank cheque made out to the order of the Bonheur des Dames at the
If we do not receive payment within 45 days or in the
case where the payment cheque is refused by the bank, the Bonheur des Dames
reserves the right to cancel the order.
On request, the client may obtain an invoice showing
the delivery address.
In the case of a first professional order placed by a
client outside of France, the Bonheur des Dames reserves the right to request
payment in full before dispatch of the order.
The products ordered remain the property of the
Bonheur des Dames until full and final payment of the purchase price in
accordance with the terms of Law number 80 335 of 12 May, 1980 (French law).
In case of default of payment, the Bonheur des Dames
reserves the right to claim possession of the products ordered. In this case, and at the request of the
Bonheur des Dames, the client agrees to return all unpaid products – transport
costs to be borne by the client.
7: Transfer of risk
The client becomes responsible for any damage or
defect to products when the order is passed to the postal services or, as the
case may be, the delivery service. The
products are transported at the risk of the customer – the same applies to the
return of products.
8: Processing of the Order
The order will be processed in the time given on the
website and on confirmation of the order.
(See Clause on the transfer of property.)
The delivery will be made to the delivery address indicated
on the order form.
The delivery time will vary depending on the
quantities ordered and the destination address.
The delivery time indicated on the website www.bonheurdesdames.fr is purely indicative:
if the delivery date is more than 30 days from the date of the order,
then the contract to purchase may be terminated and the purchaser
reimbursed. The delivery is deemed to
have been carried out at the time the product is passed to the transporter who
will carry out the delivery. It is
imperative that the delivery slip produced by the transporter be signed and
dated by the client when the product is delivered. This signed and dated delivery slip
constitutes proof of transport and delivery.
10: Right of withdrawal, reservations,
reimbursement and replacement.
The client, individual or legal entity, will benefit
from a right of withdrawal of seven days following the date of delivery of
their order to return the product to the seller for exchange or reimbursement
without any penalty, with the exception of the cost of returning the product.
On delivery, the client must verify the contents of
the order – checking the conformity and the state of the products.
In case of delay, deterioration, total or partial loss,
or any other problems, the client may refuse the delivery and it must be
indicated precisely on the delivery slip as a handwritten reserve the reason
for non-delivery and passed to the transporter at the time of the delivery or,
at the latest, three working days following the delivery by registered letter
with acknowledgement of delivery a copy of which letter should be sent to the
Bonheur des Dames.
In the case of product error, the client undertakes to
return the product(s) within a delay of 7 days following their receipt to the
company Bonheur des Dames. On receipt of
the returned product(s) in good order, the company Bonheur des Dames will send
back, at their cost, the product(s) ordered.
Subject to the right of withdrawal cited in the first
line of this present article, no product return will be accepted for colour
differences. Furthermore, we will not
accept a return for colour differences between those shown in the on-line
catalogue and the true colour of the products and the designs.
In no case will photographs be considered as
If the goods delivered do not conform to the quantity
ordered, the Bonheur des Dames undertakes to carry out a supplementary delivery
at their cost, except if the client requests the reimbursement of the
non-delivered quantity, and only in this case.
11: Force majeure.
Shall be considered courses of force majeur, other
than those regularly cited by the French case law and the French Courts of Law,
total or partial strikes, internal or external to the company, blockage of
transport or supply for any reason, government or legal restrictions, computer
breakdown, telecommunications blockage including networks and internet.
The occurrence of any of those circumstances will
suspend, as a first step, the execution of the order. If, after a period of more than three months,
the parties note the persistence of the force majeure, then the order will be
automatically cancelled, except in the case of agreement to the contrary by the
12: Delivery of products in the absence of the
In the case of the absence of the recipient at the
time of delivery, the services of the French Postal Service will leave a
transit advice note at the address indicated by the client. The products ordered should be collected at
the address and following the procedures laid down by the Postal Service, or
In case the products are not collected within the time
indicated on the transit advice note, the products will be returned to the
Bonheur des Dames, which reserves the right to reimburse the purchase price
with a discount of at least 20%, the delivery charge remaining the charge of
All products to be delivered are systematically
verified by the Bonheur des Dames before being sent. They have been given all necessary treatment
to ensure that they conform to the description given on the website, with the
exception of the reservations recorded in Article 10.
14: Right of Access
Any personal information in our possession will be
used in the processing and delivery of your order and the production of the
In accordance with the Data Protection Act of January
6, 1978, you have at any time, a right of access, rectification and opposition
to all of your personal data by writing a letter, with proof of your
identity. The exercise of this right may
be made to the company the Bonheur de Dames, 63, avenue de la Résistance, 93100
Montreuil, France, with proof of your identity (photocopy of identity
The company Bonheur des Dames operates the website www.bonheurdesdames.fr and undertakes exclusively to comply with all the
current legal terms applicable in France.
This being the case, no legal disposition of the country of delivery may
be invoked against it, the client being solely responsible for respecting the
laws of the country of delivery and must ensure beforehand that the products
ordered conform to the standards in effect in the country of delivery.
The company Bonheur des Dames, in the process of
on-line sales, is bound by an obligation of means regarding the information it
makes available to persons visiting its internet site. The company cannot be held liable for damages
arising from the use of the internet such as loss of data, intrusion, virus or
disruption of service or other involuntary problems.
Whatsoever the cause of the responsibility, the
company Bonheur des Dames shall be obliged by way of reparation to a single
reimbursement of the amount of the order and potential delivery costs.
To simplify your navigation on the website www.bonheurdesdames.fr, proposes the use of ‘cookies’. There is no risk whatsoever to your
utilization of this system. It does not
allow us to identify you. On the other
hand, cookies allow us to save certain information about your use of our site
including the date of your visit, the pages you looked at. Cookies enable you to access your areas of
interest more easily. In addition,
cookies allow us to track the use of our website to determine those areas which
are useful or popular and those that are not, thereby enabling us to improve
and update our website.
In view of the fact that the information collected
access, rectification and opposition as set out in Article 14 above.
17: Electronic signature
The validation of your order by clicking on the
‘Continue’ button, the authentification and protection of the entirety of the
messages, constitutes an electronic signature.
This electronic signature has the same value between the parties as a
The computerised records stored in the computer system
of the company Bonheur des Dames in reasonable security conditions will be
considered as proof of the transactions, orders and payments between the
19: Preservation and archiving.
Preservation and archiving of purchase orders and
invoices is made in a reliable and sustainable manner to correspond to a
precise copy, pursuant to Section 1348 of the Civil Code.
20: The Contract.
The present general conditions of sale constitute the
entire agreement between the parties. No
other particular or general condition put forward by the client may be
integrated into these general terms of sale.
21: Applicable Law
Any order involves, automatically and by right, your
adherence to our general conditions of sale.
These general conditions of sale, as well as any
difficulties of a procedural or other nature which may arise in application of
the conditions of sale and the order placed by the client, shall be governed by
and construed in accordance with the laws of France.
22: Dispute Settlement
The company the Bonheur des Dames remains at the
disposal of its clients in respect of the settlement of all disputes. In the event of legal proceedings, and in the
absence of an amicable settlement between the parties, jurisdiction is given to
the appropriate French tribunal for the area in which the registered office of
the company is located, notwithstanding a plurality of respondents or a
guaranteed appeal, even for urgent proceedings or protective urgent or